Robyn Mooney, Owner of City Coffee Co. in Saint Augustine, Florida shares her experiences with Menuat’s Digital Menu Service.
City Coffee Co. has had Digital Menus and an Events Board from Menuat for about a year. We recently added a third monitor to their menus and added Instagram integration during their annual redesign. Their full menu is available here.
Menuat CEO, Jeff Charette gave a keynote address during IBM’s InterConnect Conference at “An Unexpected Evening of Big Data & Analytics”. In case you missed it live, below is a recording of his keynote and the launch of MenuatGo.
Adding a video stream or advanced animations to Digital Menu Boards, if done effectively can boost engagement while cutting perceived queue time. However, if the animation or video is too busy and distracting, it can birth rage in hungry patrons.
There are infinite ways to attack this beast. The type of video or animation being added will make or break your customers’ experience. You want to animation to be relatively subtle, enticing and most importantly supportive to the material you’re trying to promote. If your animation upstages your menu content, customers’ attention is focused on the animation rather than the actual messaging.
With that being said, using a subtle animation or a dedicated portion of one of your monitors to display promotional videos that support your menu content can be extremely beneficial. The key is to finding the balance in infotainment. You want the customer to be entertained, but even more importantly, you want them to be informed of the action you want them to take, may it be up-selling on drinks, purchasing featured menu items etc.
Lets take up-selling drink purchases as an example. You’re trying to sell more soft drinks, adding a video or animation in a promotional section of your board of a frosty cold soda gently fizzing is extremely enticing. However, if the soda flies across the whole screen with a blazing comet trail behind it, it is extremely distracting. It may be entertaining, but it is distracting from the other menu content. You want the sale from the promotion to be in addition to what the customer was already going purchase, resulting in a higher ticket value. When the customer is browsing the menu and suddenly the monitors are taken over by a giant flaming soda, the customer has to wait for the animation to finish before they can make a decision on what to order.
Here are a couple more examples from Menuat’s Design Team of subtle animations and video clips that support menu content.Schedule a Demo with Menuat Today!